Introduction

Spikes Gas is committed to protecting and respecting the privacy of all those who use our website and our services.

In line with the EU General Data Protection Regulations (GDPR)  it is important to us that our visitors and customers understand what personal data we collect from you and how it will be processed.

What personal data do we collect?

Information provided by you, why we hold it, how we use and where we store it:

  • Enquiries
      • Your name, address, telephone number and email address.
      • We hold and use it to respond to your enquiry, communicate with you about the job or for marketing information, and for providing quotations.
      • It is stored on our website, email system and our ‘Gas App’ on our iphone.
  • Customers
      • Your Name, address, landline, mobile number and email address.
      • We hold and use this data to communicate with you about the job or for marketing information, to provide quotations, following up payments, delivering items and sending you email reminders for your annual boiler services and gas certificates.
      • It is stored on our website, email system and our ‘Gas App’ on our iphone.
  • Supplier
      • Contact name, address of company, work telephone number and work email address, bank transfer details.
      • We use and hold this information so that we can communicate with suppliers, place orders and make payments.
      • Supplier details are stored on our email system and our iphone.

Information we collect from you:

Cookies

  • Our website uses a cookie control system that allows the user, on their first visit, to allow or disallow the use of non-essential cookies on their computer/device. Cookies are small, harmless files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website.
  • Essential cookies help the website function. For example, the booking system requires cookies to enable you to book an appointment. Non-essential cookies like Google Analytics help us monitor the use of the site and make improvements in the future.
  • THe following software within our website uses cookies:
  • Stripe.com
  • WordPress
  • You Tube
  • When you first access our site you will be given the opportunity to disable the non-essential marketing/analytical cookies.
  • If you wish to block the use of cookies on your hard drive, you can select ‘cookie settings’ under the privacy settings in your browser options and add our domain name (www.adventuregraphics.co.uk)
  • For further information, you can read Google’s privacy policy which can be found at http://www.google.com/privacy.html

Payment

    • At the time you purchase we collect your payment type, transaction number (supplied by payment gateway), IP address (your computers ‘address’), the web browser and version and the full user-agent string. This information is taken to help secure the platform you are using.
    • We do not store any card details from the user. All payments are forwarded to the payment gateways and processed by Stripe.
    • For more information about how Stripe protect your data please visit https://stripe.com/gb/privacy

Who uses your information and do we share your information?

  • We only share your data with our suppliers if we need a part delivered, with our Gas App and our accountants. Your payment details are input directly into stripe therefore we never actually hold this information.
  • On very rare occasions we may be asked to share your data for legal or vital interests but this would all be verified.

How long do we keep hold of your data?

We need to hold on to our invoices and financial records for at least 7 years.

We keep your email address indefinitely as our services are required annually and we want to be able to send you a reminder.

How do we secure your information?

We take a proactive approach to user privacy and ensure, to the best of our knowledge, that the necessary security steps are taken.

We use antivirus software and generated passwords & secure servers to protect the information we hold.

Our website complies with all UK national laws and requirements for user privacy and uses a Secure Socket Layer (SSL) certificate. For further details please visit https://www.adventuregraphics.co.uk/privacy-policy/.

While we do take all applicable technical and organisational measures to safeguard your data it is impossible for us to secure the entire internet it is, therefore, your responsibility to acknowledge this and to understand that the personal details you give to us by your own choice across the internet are transferred at your own risk.

What about our social media platforms?

Our social media engagement is subject to the customs and privacy policies of each social media platform. Social media may have their own tracking cookies in place.

While we take great care to ensure the security and safety of our follower’s personal information it is up to the individual to use the platforms with due care and caution in regard to their own privacy and personal details.

Spikes Gas will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as telephone or email.

If we use social sharing buttons which help share web content directly from web pages to the social media platform in question, users do so at their own discretion. By default, some social media platforms shorten lengthy URL’s (web addresses) so that they look like this; http://bit.ly/wkDTpk18. These shortened URL’s can be prone to spam and hacking. Spikes Gas cannot take any liability for damages/implications caused by visiting any shortened links

What are your Data Protection Rights?

Data Request: You may request a copy of the personal data we hold for you free of charge. If you would like a copy of this information, please write to the business address at the bottom of this policy. We will respond to your request within 30 days providing you supply us with appropriate proof of identity.

You may also request to amend/delete the details we hold by contacting us directly at: info@spikesgas.co.uk
.

Questions about this Privacy Policy

It is important to us that our visitors and customers fully understand our privacy policy.  If there is an area you are unsure about, please do not hesitate to contact us and we’ll be happy to talk it through with you.

Updates to this Privacy Policy

We will update this policy in response to legal, technical or business developments.

March 2020 Created by:

Spikes Gas